Repair & Service Terms and Conditions

Business Terms & Conditions

These terms and conditions are governed by Irish Law and represent the Terms and conditions of Galway Cartridge.

In these terms , "we" means Galway Cartridge (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products and/or services (and "your" will be construed accordingly).

PARTS & SERVICES

PARTS

All goods remain the property of Galway Cartridge until paid for in full. Title of goods shall not pass to the customer until payment for the goods has been received in full and any cheques/payments received by the company as payments for goods and or services, have been cleared by our bank.

 

All Parts carry a 1 year warranty unless otherwise stated from the date of purchase, pertaining to the goods only. This does NOT cover the labour charge. Warranty for parts would be void if any other third party tampers with the parts within the warranty period. Parts will be replaced free of charge but a labour charge could be incurred if parts require removal and re-fitting by a representative of Galway Cartridge. This remains at the discretion of us.

 

Any parts returned to us under the terms of the warranty, and the faults found to be a software fault rather than hardware will be charged at a hourly rate, one hour minimum charge. Any parts returned to the company under the terms of the warranty and the fault found to be caused by the customer will be charged at a hourly rate, one hour minimum charge.

 

It is the responsibility of the customer to supply all software and other items that were originally supplied with the part in order to return the goods under the warranty agreement. Failure to do so could affect the warranty claim as manufacturers often demand ALL parts returned. We can not be held responsible for loss of these parts.

 

We will NOT be liable for the loss or damage to software programs or data during the repair or upgrade of any of the customers computer or other electronic equipment. It is the Customers responsibility to make sure they have an adequate backup of all their data before any work commences. We will, when instructed by the customer assist with the backup and protection of customer's data at the customers request which is chargeable.

 

Warranty will be void if the parts are tampered with in any way outside the manufacturer's guidelines.

 

We can not be held responsible for any delays in replacing parts returned under the terms of the warranty but all reasonable attempts will be made to replace the parts as soon as possible.

 

Software installations are NOT guaranteed.

 

SERVICES

PC Healthcheck

This is for diagnosis only and the install of updates to the operating system with recommended security patches and service packs, cleaning of the computer and basic housekeeping tasks. If any faults are found while carrying out the healthcheck, we will advise you of these faults and any work and/or parts required to rectify the fault(s). If you require us to fix these faults then further repair charges and parts costs will apply.

WORKSHOP SERVICE FOR ELECTRONIC EQUIPMENT

It is the customers responsibility to describe all faults they wish repaired. No other faults will be repaired unless they are obvious to our Technician and this remains at our discretion. If you wish for further faults to be looked for other that what is described, then a health check will be charged in addition to the repair costs. All repairs carry a 6 months warranty unless otherwise stated.

VIRUS & MALWARE (malicious software) REMOVAL

By design, viruses and other malware try to avoid detection and removal in order to maximize its effectiveness. Many new viruses and variants are reported on a daily basis and therefore can be difficult to detect and equally remove. In rare cases, viruses can re-infect the machine as they have inbuilt stealth capabilities to avoid detection. Due to this, we can not fully guarantee that the infected computer is 100% clean. If the same virus or malware infection that was detected on initial investigation is reported to us within 7 days from us returning the computer to you, then we will re-investigate this further without charge. If necessary, we may have to involve 3rd party virus software vendor to assist in its detection and removal by submitting data containing configuration information of the infected machine. Failure to report this re-infection to us within this time will result in a further full repair fee being charged for removal. This remains at our discretion.

ONSITE SERVICE

All repairs and /or upgrades will be completed to the direction of the fault(s) described verbally by the customer on the Technician's arrival. It is the customers responsibility to advice the engineer of all faults that require attention. However, we will advise if we detect further faults. By making an onsite appointment with us to visit for the purposes of computer services, you agree to give at least 24 hours notice to cancel this appointment. If no attempt to contact us has been made, then we will charge a minimum of one hours onsite labour charge to cover costs etc.

PAYMENT

By commissioning the services of Galway Cartridge for the purpose of computer & other electronic item repair services, you agree to be bound to these terms and conditions and agree to pay all outstanding balances incurred. All prices are in Euro and are subject to VAT. Payment is due on receipt unless otherwise agreed with us. This can be Cash/Cheque/Credit and debit cards or Bank transfer.

A copy of these terms and conditions is available on request.

 

ABANDONED COMPUTERS/LAPTOPS

Any computer that has been left abandoned for over 90 days will be recycled or disposed if prior arrangements have not been made. It is important that you check your details on your receipt / email at the time of booking to ensure that we have your correct contact details. We will not be held responsible for any inaccuracies in the details provided.

 

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